Refund Policy

Refund Policy for Grand Tour Sri Lanka
Effective Date: December 04, 2024

At Grand Tour Sri Lanka, we aim to provide the best travel experiences. However, we understand that plans can change. This Refund Policy outlines the conditions under which refunds are issued.

Cancellation by the Customer

• 30 Days or More Before the Tour Start Date: Full refund, minus a 10% processing fee from total amount.
• 15 to 29 Days Before the Tour Start Date: 50% refund of the total booking amount.
• 14 Days or Less Before the Tour Start Date: No refund.

Changes and Modifications

If you wish to modify your booking (e.g., change dates), please contact us at [email protected] at least 15 days in advance. Modifications are subject to availability and may incur additional charges.

Cancellation by Grand Tour Sri Lanka

If we cancel your booking due to unforeseen circumstances (e.g., weather conditions, strikes), we will:

• Offer an alternative tour or service of equal value.
• Provide a full refund if no suitable alternatives are available.

Refund Process

• Refunds will be processed to the original payment method.
• Processing time may vary, typically taking 7–10 business days.
• Contact us at [email protected] if you do not receive your refund within this time frame.

Non-Refundable Items

• Costs incurred for third-party bookings, such as hotel reservations or flight tickets, are subject to the cancellation policies of the respective service providers.

Contact Us

For any questions about cancellations or refunds, email us at [email protected]